Refund policy

At Alvoraa, we want you to shop with confidence. If you’re not satisfied with your purchase, we’re here to help with returns, refunds, or exchanges, subject to the conditions below.

1. Return Eligibility

You may request a return within 2-5 days of receiving your order if:

• The product is unused and in its original condition.
• The product is returned with its original packaging, tags, and accessories, where applicable.
• You provide your order number and reason for the return.
• The product is not listed under our non-returnable items.

We may reject returns that do not meet these conditions.

2. How to Request a Return

To request a return, contact us at alvoraa.in@gmail.com with:

• Order number
• Customer name
• Reason for return
• Photos/videos of the product, if applicable

Our team will review your request and provide return instructions if your request is approved.

3. Refund Process & Timing

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed within [9:00 A.M to 5:00 P.M]. The amount will generally be refunded to the original payment method.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

4. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.

For size/color or change-of-mind exchanges, exchanges are available only where specifically stated on the product page.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at [alvoraa.in@gmail.com] within [2-5 days] of delivery.

Please provide clear photos/videos showing the issue and the packaging. We may arrange a replacement, exchange, or refund depending on the circumstances.

Do not return a damaged or defective item before receiving instructions from our support team.

6. Non-Returnable Items

The following items may not be eligible for return:

• Products marked as final sale/non-returnable
• Personalized or customized products
• Used or damaged products caused by the customer
• Products without original packaging, where required
• Gift cards or digital products, where applicable
• Any other products specifically identified as non-returnable on their product page

7. Return Shipping Costs

For change-of-mind or other eligible customer-requested returns, return shipping costs will be paid by the customer unless otherwise stated.

For products that arrive damaged, defective, or incorrect, Alvoraa will collect the charges from customers for change-of-mind returns, the customer is responsible for the return shipping cost.

, subject to verification.

8. Cancellations

Orders may be cancelled before they are shipped by contacting us at alvoraa.in@gmail.com. Once an order has been shipped, cancellation may no longer be possible and the standard return policy will apply.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Alvoraa Customer Support
Email: alvoraa.in@gmail.com                  Business Hours: 9:00 A.M. To 5:00 P.M.