Terms of service

Welcome to Alvoraa. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. General Terms

Alvoraa operates an online e-commerce store offering products to customers in India.

By using our website, you confirm that you are legally capable of entering into an agreement under applicable law. If you do not agree with these Terms of Service, please do not use our website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen.

We reserve the right to correct errors, update product information, or change product availability at any time.

3. Prices and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Payment must be successfully completed before an order can be processed.

We use third-party payment providers to process payments securely. Alvoraa does not intentionally store complete payment-card details on its own servers.

4. Orders and Order Acceptance

When you place an order, you will receive an order confirmation.

Receiving an order confirmation does not necessarily mean that your order has been finally accepted. We reserve the right to cancel or refuse an order in certain circumstances, including:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Delivery restrictions
  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, the applicable amount will be refunded through the original payment method, subject to the applicable payment provider’s processing time.

5. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery time is 5–8 business days after processing.

Delivery times are estimates and are not guaranteed. Delays may occur because of courier issues, weather, holidays, remote locations, or other circumstances outside our reasonable control.

For complete information, please refer to our Shipping Policy.

6. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Customers should review that policy before placing an order.

For damaged, defective, or incorrect products, please contact us at support@alvoraa.in within the timeframe specified in our Return & Refund Policy.

7. Customer Responsibilities

You agree to provide accurate and complete information when placing an order.

You are responsible for ensuring that your shipping address, phone number, and other order details are correct.

Alvoraa is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

8. Prohibited Use

You agree not to use our website:

  • For unlawful or fraudulent purposes
  • To interfere with or damage our website
  • To attempt unauthorized access to our systems
  • To copy or misuse our website content or branding
  • To engage in activity that could harm Alvoraa, our customers, or our service providers

9. Intellectual Property

All content on the Alvoraa website, including logos, brand names, text, graphics, images, designs, and other materials, may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, advertising platforms, and other service providers.

We are not responsible for the content, availability, or policies of independent third-party websites or services.

11. Limitation of Liability

To the extent permitted by applicable law, Alvoraa will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12. Disclaimer

Our website and services are provided on an “as available” basis.

While we make reasonable efforts to maintain accurate information and reliable services, we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of our website after changes are posted means you acknowledge the updated terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection and other mandatory laws.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction in [CITY/STATE, INDIA].

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Alvoraa
📧 alvoraa.in@gmail.com