Shipping policy
At Alvoraa, we aim to make your shopping experience simple, reliable, and convenient. Below you’ll find information about order processing, delivery, shipping costs, and tracking.
1. Shipping Methods
We currently offer:
- Standard Shipping: 5–8 business days
- Express Shipping: Available where applicable
Available shipping options may vary depending on your location and the product ordered.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
3. Delivery Time
Once your order has been processed, estimated delivery time is 5–8 business days.
Please note that delivery times are estimates and may occasionally vary due to courier delays, weather, holidays, remote locations, or other circumstances beyond our control.
4. Shipping Costs
Standard Shipping: Free
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, tracking information will be provided to you by email or through our order-tracking system.
Please allow up to 48 hours for tracking information to become active after your order has been shipped.
6. Delivery Issues & Delays
If your order is delayed, lost, or appears to be stuck in transit, please contact us at alvoraa.in@gmail.com with your order number.
We will work with the shipping carrier to help resolve the issue.
Please understand that delivery dates are estimates and are not guaranteed.
7. International Shipping
Currently, Alvoraa ships within India only.
International shipping may be introduced in the future. If international shipping becomes available, applicable delivery times, shipping charges, customs duties, and taxes will be displayed at checkout.
8. Incorrect or Incomplete Address
Please make sure your shipping address is correct and complete when placing your order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
9. Contact Us
If you have any questions about your order or shipping, please contact:
Alvoraa Customer Support
📧alvoraa.in@gmail.com
Business Hours: Monday–Saturday, 9 AM–6 PM